Outformations

NVC is both a set of skills and a mindset. As a coach, I believe it’s important to be able to distinguish our own judgments, biases and feelings from those of our clients. NVC helps make these distinctions clearer. Having and using a needs-based perspective also helps the coach work more effectively with individuals & teams that are experiencing conflict.

This session will show how NVC can be an important addition to your Agile coaching tool kit.

Last year this session was very well received.

NVC delineates four components of communication:
1) Observations free of evaluations;
2) Feelings straight from the heart;
3) Needs, values and longings;
4) Requests expressed clearly in positive action language.

We briefly introduce each area and then use experiential exercises where participants work in small groups to deepen the learning, followed by debriefing in the whole group to capture and share insights. We’ll also explore examples of how you might use these concepts in YOUR Agile coaching environment,

Process/Mechanics
It’s a fast paced workshop format mixing subject matter presentations, role play and activity-based experiential exercises. We will use real examples from our personal and professional lives to experience the depth and breadth of NVC and how we might use NVC in our day-to-day coaching practices.

—————PROCESS OVERVIEW—————
START-UP /HOUSEKEEPING
— Working Agreements for the Session
— Introductions/Housekeeping/Setup

OBSERVATIONS
— Observations exercise
— Problems identified
— Needs identified

FEELINGS
— Introduce empathy
— Small group role playing exercise
— Report back to whole group

NEEDS
— Introduce Needs-centric perspective as foundation
— Small group role playing exercise
— Report back to whole group

REQUESTS
— Introduce “Well-Formed” Requests - Understanding difference between requests and demands
— Small group role playing exercise
— Report back to whole group

Q & A

Learning Outcomes
— A language and consciousness of compassion that can improve your relationships
— Skills to support dialogue in the face of judgment, criticism, and anger
— Practice in honest expression and empathic listening
— Effective ways to bring more joy, ease, and connection into your life and work
— A nonviolent approach to team and organizational change